Radical Candor: Branding with a Spine
Prologue : The Performance of Perfection Entering 2026, we are all exhausted by the performance of perfection. We’ve been told to be flawless, but as the song by Rag'n'Bone Man goes: "I'm only human after all / Don't put the blame on me." Most brands aren't intentionally "fake"—they are just terrified. They hide behind generic claims like "High quality" or "Customer first" because they are afraid of being too real. But in 2026, generic is invisible. Radical Candor is our way of admitting the human truth. It is the "spine" that keeps your brand's head held high, not because you are perfect, but because you are real. 1. Moving Beyond "Nice" Branding We often think being a "good brand" means being polite. But being too "nice" often leads to Ruinous Empathy —where you’re so afraid of losing a customer that you don't tell them why your product actually costs what...